Getting Started & Account:Which languages does SAT Japan support?

SAT Japan supports customers in several languages, including English, Japanese, Urdu, Bengali, Spanish, Georgian, Indonesian, Malay, and French. Our multilingual team helps customers communicate more easily throughout the buying and shipping process.

Getting Started & Account:What are SAT Japan's office hours, and how can I contact the team for help?

SAT Japan customer support is available 24/7, so you can reach out whenever you need help with your account, payment, vehicle, shipping, or documents. You can contact SAT Japan by phone at +81 3 4578 4224 or email your query to info@satjapan.com.

Getting Started & Account:How do I create a SAT Japan account, and is registration free?

Creating a SAT Japan account is free. There are no registration or monthly membership charges. To create your account: - Go to satjapan.com and select Log In / Sign Up, then choose Sign Up. - Enter your name, email address, password, and the other required details. - Select Create Account and verify your email to complete the registration.

Getting Started & Account:Is my personal information protected, and should I use my real details when creating an account?

Yes. We use SSL to secure information submitted through the website. You should always enter your real name and correct details because information from your account may be used for the Consignee and Notify Party details on your invoice and shipping documents. Wrong or incomplete information can cause problems later with export or shipping documents, so check your details carefully when creating the account.

Getting Started & Account:How do I log in to my SAT Japan account, and what should I do if I cannot access it?

Go to the SAT Japan login page, enter the email address you used to sign up, and select Continue. You can also log in using Google or Facebook if either is linked to your account. If you still cannot access your account, call us at +81 3 4578 4224 or email info@satjapan.com. Our team will get back to you as soon as possible.

Finding & Choosing a Vehicle:Why should I consider buying a Japanese used vehicle?

Japanese used vehicles are known best for their build quality, reliability, and long service life. They can also offer good value for buyers who want a dependable vehicle without paying the price of a new one.

Finding & Choosing a Vehicle:How can I check a vehicle's mileage, grade, photos and other details before buying?

Open the vehicle listing to see its photos and specifications. Depending on the vehicle, you'll find details such as mileage, grade, model code, chassis number, engine size, steering, transmission, fuel type, drive type, color, seats, and other features. If a detail you need isn't shown, send us your requirement; our sales team will help you check it.

Finding & Choosing a Vehicle:How do I know if a vehicle is right-hand drive or left-hand drive?

Check the Steering field in the vehicle's specifications. RHD means right-hand drive, while LHD means left-hand drive. If the steering information shows Not Set, -, or isn't listed, confirm it with our team before ordering the vehicle.

Finding & Choosing a Vehicle:Will my vehicle come with an English manual and spare keys?

An English manual isn't guaranteed. Since most of our used vehicles were previously owned in Japan, any original manual supplied with the vehicle is usually in Japanese. Spare keys also depend on the individual vehicle. If no spare key is supplied, you can have a copy made from the original key after receiving the vehicle.

Finding & Choosing a Vehicle:How do I know if a vehicle shown on the website is still available?

Check the vehicle page for its current status. SAT Japan listings can show whether a vehicle is available to Buy Now, available to Reserve, already Reserved, or no longer available. Stock can change as vehicles are bought or reserved, so use the vehicle's Stock ID when contacting our team if you want to confirm availability before placing your orde

Finding & Choosing a Vehicle:Can SAT help me find a vehicle that is not listed on the website?

Yes. If you can't find the vehicle you want in our current stock, send us your requirements and our team will help you find a suitable option. You can also narrow down the available stock using SAT Japan's filters for make, model, price, engine size, fuel type, year, mileage, body type, seats, color, inventory location, and vehicle features. You can even filter between Used and Auction vehicles to find an option that matches your needs faster.

Pricing & Fees:What does the price shown on the website include?

In our listing, you will see two prices: one is the car price, and the other is the total price. The Car Price is the cost of the vehicle itself, while the Total Price includes vehicle cost, insurance, and freight. Import duties, taxes, customs clearance, port charges, and local delivery are separate. Note: The total price can vary depending on the country and port you are shipping to.

Pricing & Fees:What is the difference between FOB, C&F and CIF and which should I choose?

Free on Board (FOB) covers the vehicle up to the point it is loaded for export in Japan. With Cost & Freight (C&F), freight to your destination port is included, but insurance is not. Cost, Insurance & Freight (CIF) includes the vehicle cost, freight, and insurance to the named destination port. Choose FOB if you want to arrange your own freight and insurance, C&F if you want SAT Japan to handle freight but not insurance, and CIF if you prefer freight and insurance to be included.

Pricing & Fees:Does the Total Price cover customs duties, local taxes, and registration?.

No. The Total Price includes the vehicle cost, insurance, and freight. Import duties, local taxes, customs clearance, port charges, and local delivery are separate. SAT Japan does not charge a vehicle registration fee. Any registration-related costs required in your destination country would be handled locally.

Pricing & Fees:Is inspection compulsory in my country?

It depends on the import rules of your destination country. Some countries require a pre-shipment inspection or inspection certificate before a used vehicle can be imported, while others don't. Check the requirements for your destination before ordering, or ask our team to confirm whether an inspection is required and which inspection agency applies.

Pricing & Fees:Can I negotiate the vehicle price or get a discount?

Yes, you can ask our team if a better price is available for the vehicle you're interested in, but a discount isn't guaranteed. Send us the vehicle's Stock ID, and our customer support team can check whether the price can be negotiated. SAT Japan dealers may qualify for special discounted vehicle prices and price negotiation benefits.

Pricing & Fees:Does SAT Japan offer financing or easy installment plans?

Yes. SAT Japan offers car financing and installment plans for up to 24 months, making it easier to spread the cost of your vehicle over time. The exact financing terms can depend on your order and eligibility, so contact our team for the available plan and payment details.

Pricing & Fees:Why is my invoice higher than the listed price?

Your invoice may be higher because the Car Price shown on the listing isn't always the final cost of your order. Freight, your destination port, shipping method, inspection, insurance, certificates, warranty, and other selected services can change the total amount. Check the final invoice carefully before paying, as it shows the amount due under the terms of your order. Bank transfer charges and other transaction fees are your responsibility and are not included in the invoice.

Pricing & Fees:When does storage start being charged and how much?

SAT Japan can store your vehicle for 3 to 6 months. The storage fee is USD 100 or less. If you need storage for your vehicle, confirm the period with our team before shipment so the arrangement can be made properly.

Buying & Auction:Who can use SAT Auction, and when can I start bidding?

SAT Auction is available to customers looking to buy vehicles through Japanese auctions, and you can use the service any day. Once you've found a vehicle, place your bid before the deadline shown on its detail page and pay the required advance deposit to take part in the auction.

Buying & Auction:How do I bid in a Japanese auction through SAT?

Start by browsing the vehicles available through SAT Auction and choose the car you want. Place your bid before the deadline shown on the vehicle page, pay the required deposit, and if you win, pay the remaining amount and upload your payment proof through your dashboard. In case you lose, you will get SAT points through which you can get a discount on your next purchase or use them in the future auctions.

Buying & Auction:How much is the auction deposit and is it refundable?

Standard customers pay an auction deposit equal to 10% of the bid amount, while registered dealers qualify for a 5% deposit. The deposit can be refunded or used for another bid, but any bank charges related to the refund are paid by the bidder.

Buying & Auction:What happens if I lose the bid?

If you don't win the auction, your bidding deposit is automatically added to your SAT Balance. You can use that balance for another purchase or request a withdrawal through your SAT Japan dashboard.

Buying & Auction:What is a Proforma Invoice and what does it commit me to?

A Proforma Invoice is issued after you finalize a vehicle and shows the amount you need to pay, including the vehicle price, shipping charges, and applicable export-related fees. Once you proceed with the transaction, your purchase is governed by the invoice terms and SAT Japan's vehicle purchase agreement.

Buying & Auction:Can I ship multiple vehicles in one container?

Yes. SAT Japan supports container shipping for customers buying vehicles in bulk, and it can be used to transport multiple vehicles. The final loading arrangement and shipping cost depend on the vehicles and destination, so confirm the container option with our team before booking.

Payment:How do I order a vehicle from SAT Japan?

Find the vehicle you want using SAT Japan's search, then select Buy Now or Reserve. Complete the required details and payment, track your order through the tracking page, and receive the vehicle at your agreed destination.

Payment:What payment methods does SAT Japan accept, and how do I make a payment?

SAT Japan accepts payments through PayPal, Paygent, cryptocurrency via Triple-A, and bank transfer. Local bank payment options are also available in Zambia and Japan. In UK, only cash payment at our physical office is acceptable. Choose the payment method available for your order and follow the details provided on your invoice or payment page.

Payment:Do you accept card or PayPal?

Yes. SAT Japan accepts credit/debit card and PayPal payments, along with bank transfers. For PayPal, select your vehicle and use the Pay with PayPal option provided during the payment process.

Payment:Which currencies does SAT Japan accept for payment?

SAT Japan accepts payments in US Dollars (USD), British Pounds (GBP), Euros (EUR), Japanese Yen (JPY), Australian Dollars (AUD), and Canadian Dollars (CAD). Always make your payment in the currency shown on your invoice to avoid delays or payment mismatches.

Payment:How do I verify SAT's real bank details before transferring?

Check the bank details on your invoice against SAT Japan's official Bank Information page before making a transfer. SAT's payment page also confirms that the correct bank account details are provided on the invoice issued to customers. If anything looks different or suspicious, don't send the payment. Contact SAT Japan directly and verify the details first, especially if someone contacts you from an unknown number or asks you to use different bank information.

Payment:Can someone else pay on my behalf?

Yes. Anyone can make the payment on your behalf. Just make sure the payment can be matched to your order by providing the correct invoice or vehicle details with the payment proof.

Payment:What is a T/T copy, and how do I get one?

A T/T copy, or Telegraphic Transfer Copy, is the payment record your bank gives you after you make a bank transfer. Send this document to SAT Japan as proof that you've started the payment.

Payment:I've paid but had no confirmation. What now?

If you paid by bank transfer, send your T/T copy within 48 hours of the invoice being issued. SAT Japan confirms your payment once the funds have cleared and reached our account. If you've already sent your payment proof and still haven't received confirmation, contact our support team with your invoice number and T/T copy so we can check the payment.

Payment:What if my transfer arrives short due to intermediary bank charges?

The full amount shown on your invoice needs to be paid. SAT Japan's Terms and Conditions state that bank fees and other transaction costs are the customer's responsibility, so make sure these charges don't reduce the amount received by SAT. If your payment arrives short, contact our team so you can confirm the remaining balance and complete the payment.

Payment:What is the payment deadline?

Payment must be completed before the vehicle is shipped. Make sure the full amount shown on your invoice is paid in time so the shipment can move forward without delay.

Inspection & Vehicle Condition:How can I check the condition of a vehicle before buying?

Start with the vehicle listing, photos, specifications, and any available inspection or auction information. SAT Japan's pre-export inspection can also check areas such as engine condition, odometer tampering, accident history, and the interior before export. For auction vehicles, review the auction sheet as well because it can show mileage, grades, repairs, scratches, and other condition notes.

Inspection & Vehicle Condition:Do you sell accident-repaired or salvage vehicles, and are they labelled?

Accident-repaired vehicles can appear in Japanese auction stock. On auction sheets, grades such as R or RA are used to show that a vehicle has a repair or accident history, and the sheet can also include a damage diagram and inspector notes. Always check the auction grade and condition report before bidding so you know the vehicle's history before buying.

Inspection & Vehicle Condition:What is an auction sheet and can I see mine?

An auction sheet is the condition report prepared when a vehicle is inspected at a Japanese auction. It can show the auction grade, mileage, interior condition, repair history, damage marks, and inspector comments. If you're buying through SAT Auction, you can review the auction information before placing your bid. SAT Japan also provides auction sheet guidance and translation support where available.

Inspection & Vehicle Condition:How does SAT Japan verify that a vehicle is not stolen?

SAT Japan offers a separate Non-Stolen Vehicle Verification Certificate service for customers who want to confirm a vehicle's status before purchase. You can request the check through SAT Japan's Non-Stolen Vehicle Verification page before completing your purchase.

Inspection & Vehicle Condition:Which agency inspects my vehicle and who selects them?

SAT Japan has its own inspection experts who check vehicles before shipment. Our team handles the inspection process, so you don't need to choose an inspection agency yourself. The exact checks can depend on the vehicle and destination requirements.

Inspection & Vehicle Condition:What does the chassis check confirm?

The chassis or frame number is the vehicle's unique identity and is used to match the car with its auction records and documents. Checking it helps confirm that details such as the auction record, mileage, grade, and vehicle information belong to the same car. A mismatch or signs of tampering can cause problems during customs clearance or vehicle verification.

Inspection & Vehicle Condition:What happens if my vehicle fails inspection?

If a vehicle doesn't pass an inspection that is required for your destination, it may not receive the certificate needed to continue the import or registration process. The exact next step depends on the inspection agency and country rules, and any issue may need to be corrected before the vehicle can meet the required standard.

Inspection & Vehicle Condition:How will I know whether my vehicle has passed inspection?

Once the inspection agency completes the inspection, SAT Japan provides a PDF inspection certificate where applicable. You can find the certificate through the vehicle tracking page.

Shipping & Tracking:RoRo vs container, what's the difference and which do I get?

With RoRo shipping, the vehicle is driven onto the vessel and driven off at the destination. With container shipping, the vehicle is loaded inside a container, which offers more protection but can cost more. The method available to you depends on your vehicle, destination, route, and shipping options. SAT Japan can help you choose the suitable option for your shipment.

Shipping & Tracking:Can I choose my shipping line or port?

You can select from the available destination ports when placing your order. SAT Japan's Shipping Schedule also lets you check available sailings by departure port, arrival port, ship name, and date.

Shipping & Tracking:What information do I need to provide before the shipping process starts?

You don't need to provide any special information before shipping apart from your correct consignee details. Make sure the consignee's full name and other details are accurate before shipment to avoid document or clearance issues later.

Shipping & Tracking:Can I change destination port after booking?

Yes, after you book your vehicle, you can change the destination port in the 1st week. For more information, contact our team as early as possible so we can check whether it can still be made based on the booking and shipment status. It's best to confirm the correct destination port before shipping starts, as incorrect shipping information can cause delays.

Shipping & Tracking:How long will delivery take?

Vehicle delivery usually takes around 4 to 8 weeks, but the exact time depends on the shipping schedule and destination. Sailing dates, routes, weather, and port conditions can affect the final delivery time.

Shipping & Tracking:How can I track my vehicle shipment?

Use SAT Japan's Track Your Order page and enter your order number and email address to check your order status. The tracking service also lets you follow your vehicle's shipping progress.