The agent made my delivery complicated. I had to contact customer service several times. Disappointed with the unprofessional behavior of customer assistance.
I was kind of worried at first because I couldn't find any reviews online regarding this company that I deemed legit and credible. I saw reviews on the app and still wasn't convinced because I am purchasing from Hawaii, in the United States, and I couldn't find many reviews from the USA. Well, I paid for the car, and then about 1 month later it was shipped. Shipping took only about 8 or 9 days because I'm in Hawaii, not the mainland United States. I just received the car and it was in amazing condition just like they had told me. I'm very happy about that. The only reason I did not rate them 5 stars is because of the fact that some days I would contact them, and I wouldn't hear back from them in a day or more. The lack of communication, time difference, and lack of popular reviews made me feel like I may have gotten scammed. But the car did arrive and it was priced great too. Aside from the spotty communication, I would order a car from them again because I know they are a real reputable car sourcing company. Thank you SAT Japan! ✌?
The interior had a small stain on the back seat that was not visible in the photos. Customer support was polite and offered me a discount on my next purchase. Overall, I appreciate how they handled it, that was a positive experience.
I had trouble understanding the import process at first, as there was a lot of paperwork. SAT Japan walked me through it and sent detailed guidance and support. Now that it's all done, I'd happily go through it again.
Communication was a bit slow during the holiday week, which made me nervous. Once things picked up, SAT Japan handled everything professionally. The car I received was clean, reliable, and affordable.
The radio system wasn't working correctly when I got the car. SAT Japan told me this was noted in the inspection sheet, which I had missed. Lesson learned to read everything closely, but overall, the car is solid and clean.
Everything was good except the battery was weak when the car arrived.SAT Japan compensated me for a replacement after I shared a receipt. I was really impressed with how they handled the issue and great customer care. Definitely recommended!
Shipping took a bit longer than expected due to customs delays, which stressed me out. But SAT Japan kept in touch and provided all the documents I needed. Once the car arrived, it was in excellent condition and worth the wait.
The Ractis was registered in 2011/06. It is a 5 seater hatchback with 5 doors. This RHD vehicle has an engine size of 1500 cc and a mileage of 82289 km.
Hatchbacks can be easily identified by their three and five door structures. What’s great about hatchbacks is that you can adjust larger items into the hatchback’s trunk, and the rear seats also fold down, providing you with more space for cargo. The trunk area of a hatchback is also flat making it much easier to load and unload.
